1. Introduction

CAST Tours (“CAST Tours,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how information may be collected, used, and shared when you visit casttours.com, contact us, or inquire about or book our tours. Where required by law, we will obtain consent for processing that requires it.

2. Information We Collect and How We Use It

We may collect information you provide, such as your name, contact details, tour and travel preferences, booking information, communications, and payment or transaction details. Payment information may be handled directly by third-party payment processors.

We may also collect technical information such as IP address, browser and device details, pages visited, and website interactions. We use information to respond to inquiries, manage bookings and payments, coordinate travel services, provide customer support, improve and secure our website, send permitted marketing communications, and meet legal obligations.

3. AI-Powered Chatbot

Our public chatbot answers general trip-related questions in English and Spanish using approved CAST Tours information. When an AI-generated response is needed, the question and relevant approved trip information are sent to Groq, an external AI provider. The public chatbot does not use NVIDIA.

The chatbot does not require accounts, accept file uploads or payments, confirm individual booking availability, or complete reservations. Please do not enter personal, reservation, or payment details. Automated checks detect certain sensitive-data patterns and direct visitors to contact CAST Tours staff without forwarding the flagged message to staff or sending it to the external AI provider. These checks may not detect all sensitive information.

CAST Tours does not save chatbot conversation history in a database. Messages remain in the open browser page and disappear when it is refreshed or closed. Limited technical timing and error diagnostics are kept without full question text. Short-lived, pseudonymized network-address information is held in server memory for rate limiting. The chatbot does not currently use dedicated cookies, customer profiles, or question-tracking analytics.

Groq and hosting providers may process request content or technical metadata under their own policies and retention practices. CAST Tours has not independently verified all third-party retention, data-use, subprocessor, or international-transfer practices and cannot guarantee that providers retain no data. Chatbot answers are for general information only; contact CAST Tours staff to verify trip details or booking questions.

4. Sharing Information

We may share relevant information with service providers that support our website and business, payment processors, and travel suppliers such as hotels, airlines, transportation providers, and tour operators when needed to deliver requested services. We may also disclose information when legally required, to protect rights or security, or in connection with a business transfer. We do not sell personal information for monetary consideration.

5. Retention and Security

We retain information for as long as reasonably necessary to provide services, manage bookings, maintain business records, resolve disputes, and meet legal obligations. We use reasonable administrative, technical, and organizational measures to protect information, but no internet transmission or storage system can be guaranteed completely secure.

6. International Processing

Our service providers or travel partners may process information in countries other than your own. Where required by applicable law, appropriate safeguards will be used for international transfers.

7. Your Privacy Rights and Marketing

Depending on your location and applicable law, you may be able to request access to, correction or deletion of your information, object to or restrict certain processing, request a portable copy, withdraw consent, or opt out of marketing. Contact us to make a request; we may need to verify your identity. You can unsubscribe from promotional emails using the link in the message or by contacting us. Service-related messages may still be sent.

8. Third-Party Services and Children’s Privacy

Our website may link to third-party websites, payment pages, or services that have their own privacy policies. We encourage you to review those policies. Where a booking involves a child, a parent or authorized guardian should provide the necessary information and any consent required by law.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, practices, providers, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact CAST Tours:

Website: https://casttours.com
Email: info@casttours.com
Phone: 1 (833) 347-7678